1. Inspect everything: open the packaging and check the condition of the product in the presence of the delivery person;
2. Record it on the document: write "Damaged item" on the carrier's delivery note;
3. Take photos: photograph the pallet, packaging, and damages; Contact us: send an email to info@barbecuefourabois.com as soon as possible.

Important: Without the word "damaged" noted on the transport document, it may be impossible to activate the insurance and proceed with the replacement.

All items are guaranteed for 2 years.

We can deliver to most countries in Europe.

Free delivery applies only to the areas indicated on our website. For other countries or specific areas, please contact us so we can prepare a customized shipping quote.

Delivery is free only to mainland France, mainland Spain, mainland Italy, Belgium, and Germany.

For other European countries, islands, or specific areas, please contact us so that we can prepare a personalized shipping quote.

The delivery time is indicated directly on each product page.

Depending on the model, some products may be available quickly, while others may require a longer manufacturing or preparation time.

If you have any doubts or would like to know the exact delivery time before placing your order, you can contact us.

We use professional carriers specialized in transporting heavy and bulky goods.

• Delivery is usually made on a pallet;
• The carrier will contact you to arrange a delivery date.

Our products are delivered by large capacity trucks. It is the customer's responsibility to ensure that the delivery location is accessible (beware of very narrow streets, dead ends, and steep slopes).

Advice: If you have any doubts about access to your street, please contact us before placing your order to avoid any delivery issues.

Despite all the care taken in packaging, accidents can happen. In such cases, our team is committed to finding a quick solution (replacement or repair) to prevent any inconvenience to you.